• All returns must be pre-authorised. Please use the contact form to enquire about returns.
• Goods returned without authorisation will be refused.
• The customer must inspect the goods upon delivery and report any fault, including missing items within 48 hours of receipt.
• Damaged goods must be returned within 14 days of receipt.
• Faulty printer cartridges must be returned with a print sample if appropriate to the fault.
• Accidental damage, neglect or misuse of items will not be acceptable for return.
• Incorrectly ordered products cannot be returned if the box and/or seal has been opened.
• The customer shall pay any carriage costs involved in a return where the goods supplied are as requested and are not faulty.
• Cartridge SAVE will not promise that any cartridges (including inkjet and toner cartridges and printheads) will last for a pre-determined amount of time or page length and will not be acceptable for return under this reason.
• Refunds will be made by the same method of payment.